Return Policy
We currently do not accept returns for any of our products due to the perishable and fragile nature of live plants and planters. However, we offer replacements or refunds in specific cases (refer to the conditions below).
Refund Policy
Refunds are applicable under the following circumstances:
Damaged or Non-Curable Plants
If the plant arrives damaged beyond recovery (e.g., uprooted roots, broken stems, or completely dried leaves), please contact us with clear images.
If a replacement plant also arrives damaged, a refund will be initiated upon receiving a photo of the plant in the temporary pot.
Incorrect or Missing Items
If you receive the wrong product or if items are missing from your order, you may be eligible for a refund or re-shipment.
In the case of missing items or empty boxes, we require a video of the package being opened to process the refund.
Non-Deliverable Orders
If your order is not delivered due to unforeseen circumstances and is confirmed as undelivered in our system, a full refund will be processed.
Refund Processing Time
Once approved, refunds will be processed within 5 to 7 business days.
The refund will be credited to your original method of payment or via UPI/bank transfer.
How to Request a Refund
To initiate a refund request, please email us at gogreenwithprithavi@gmail.com or call us at +91 89107 95015 with the following details:
Order ID
Description of the issue
Photo or video evidence (as applicable)
Important Notes
Replacement plants are provided in temporary pots only.
Claims must be raised within 10 days from the date of delivery.
Keep the original packaging and shipping label for reference in case of damaged or missing items.