Terms & Conditions – prithavi.com

Terms and conditions

We strive to ensure you receive your order in perfect condition. In the rare event that you face any issues, please refer to the following policy:

Claim Validity: Replacement claims must be raised within 10 days from the date of delivery.
Wrong or Damaged Products:
If you receive a wrong or damaged product, please contact our customer support team with clear images for prompt resolution.
Replacement for Plants:
- Eligible only if the plant is damaged—such as uprooted roots, broken stems, or completely dried leaves.
- If the plant is not curable, a replacement will be provided.
- Please note: Replacement plants will be sent in temporary pots only.
- If the replacement plant also arrives damaged, share a photo of it in the temporary pot to claim a refund.
Replacement for Planters/Pots:
Replacements are only applicable if the planter or pot has visible cracks.
Missing or Undelivered Items:
- Eligible for re-shipment.
- If any item is missing or if you receive an empty box, please share a video of the package being opened for verification.
- Keep the box and attached shipping label safe, as they are required for processing your claim.
Incorrect Quantity:
Products received in incorrect quantity are eligible for re-shipment or refund.

Processing Time: 1 to 2 business days
Delivery Timeline:
- Kolkata: 2 to 3 business days
- Other Locations: 4 to 8 business days

Feel free to reach out to us for any assistance regarding your order. We are here to help!

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